Q: Help! No logs are showing
A: Have you tried refreshing the page? If there are still no logs, then the link has not been accessed.
Q: The location is wrong
Q: What can Grabify log?
A: You can find the full list of features that Grabify can log HERE
Q: What is "Smart Logger"?
A: "Smart Logger" is a new state of the art logging technology that allows the user to also log items such as: battery level, if the device is charging, screen orientation, device orientation and a lot more that are to come.
You can see all the data that Grabify can log HERE
Q: Why might I see a redirect page?
A: There are only two reasons why you might see a redirect page when clicking on a Grabify link. Users in the EU will see the redirect page as a result of the GDPR. If you send a link to someone outside of the EU, they will not see the redirect page.
For users outside of the EU, the redirect page is a result of the Smart Logger tool. Turning off Smart Logger will remove the redirect page, however you will not get the additional information that Smart Logger provides.
Q: Why are some of the values are not showing?
A: This is because the device that clicked the link does not support these items. There is nothing that we can currently do about this. You will just have to wait for the device and or browser to update to support these items.
Q: How long do links last?
A: Forever. Links never expire
Q: What are bots?
A: Bots will often show up if you post a link on a social network. Bots are programs/websites that access a link in order to get metadata about it such as: Name of site, Images, description and so on.. If you see one of these in your logs, that will be why.
Q: What is the default timezone?
A: The default timezone is UTC. But this can be changed when you login to your account and go to the profile page.
Q: What is a VPN, Proxy or Tor Exit Node?
A: VPN's, Proxy's and Tor Exit Node's protect the users original IP. This means the IP of the user is hidden.